Retain me
HR solutions example - staff retention
Incentive schemes are a way of differentiating your jobs from those of other employers, providing tangible performance-related benefits that help to improve staff retention levels in the contact centre and across the workforce.
Staff engagement
Staff can be introduced to incentive schemes during recruitment, where they are portrayed as a benefit in addition to the standard remuneration package. The scheme holds the interest of agents on a daily basis as they view the incentives they have earned and, more importantly, the incentives they could be earning.
Agents value their rewards highly, whether they suppliment thier income or help at special times such as Christmas, incentives likes these make it harder to consider approaching another employer.
Supporting communications
Sigmer's unique Realise, Recognise, Reward approach empowers managers to keep staff interested, motivated and performing, but it also gives managers the opportunity to promote many other organisational messages - such as visions, values and success.
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