Staff Performance
Operations solution example - staff performance
Individual and team performance
Monthly team performance report
It is vital that teams and individuals in the front line of service delivery and customer engagement consistently achieve the required levels of performance. Sigmer's unique Realise, Recognise, Reward approach, together with our proven Incentivise System, helps organisations to maintain and improve the performance of individuals and teams.
Rewarding achievement
The incentive scheme rewards staff for achievement, for a number of different areas such as learning, call handling, sales and process performance. The scheme can become a regular part of an agent's working day, and campaigns are created as required to target specific aspects of performance, behaviour or knowledge.
Working together
Incentive campaigns can also target team behaviour in order to raise overall performance. Certain campaigns incentivise team managers as well as agents, and managers receive incentive points based on their team's performance. Team Managers can also be given special 'VIP' areas of the system, where support materials help them to maximise campaign benefits.
Sigmer's approach also encourages the beneficial effects of peer pressure; team members quickly see who is earning the most incentive points, and why, this has the effect of inspiring individuals to achieve more.
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