Supporting communications - another Incentivise benefit

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INCENTIVISE NEWS

Opinion

Online Tool

Case Study

Incentivisation: The perfect partner for commission? Find out our thoughts.

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Find out how much staff attrition is costing your organisation.

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Online learning incentives system for leading broadcast group.

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Editor's Welcome Dear Chris, welcome to the 1st edition of the Incentivise newsletter! We aim to bring you useful information and helpful tools from the world of Incentivise. Using incentives to motivate sales teams is under the spotlight in this edition. Enjoy!

Winter Newsletter

Something to celebrate? Aside from the upcoming Christmas party season, we think now is a great time to utilise new and exciting ways to invest in your staff and make them feel valued, and also to build trust with customers and improve customer service levels. The need for both has never been greater; we hope we can inspire you with some ideas of how to make progress.

Incentivisation: A perfect partner for commission

Incentivisation differs from commission in a number of important respects. Commission is the cash earned for sales success but, for the average sales person, commission earned goes straight into their bank account unseen and frequently straight out again to pay the mortgage and other living costs. The point is that, except for the lucky few, commission is routine and unremarkable, just another part of earning a wage.

Incentivisation offers the opportunity to break that cycle, to reward in a way that is both special and memorable. Targeted incentivisation can be used in addition to regular commission to help raise the game of sales staff in dynamic and engaging ways.

Above all, incentivisation is a highly cost-effective and enjoyable way of improving sales performance, from which everyone in the organisation can benefit.

Read the full article including case scenarios, how incentivisation works, and what makes incentive schemes effective.

How much is staff attrition costing your organisation?

Use our online staff attrition calculator to help you establish how much staff turnover is costing your organisation.

It includes the costs of staff turnover, recruitment and training as part of the overall cost of staff attrition. The calculator will also enable you to see the potential savings for every % reduction in staff turnover.

Use the calculator now (registration required).

Case study - online learning incentives system for Sky

Sky is one of the world's leading digital entertainment providers and is the U.K.'s largest digital television platform. Contact centre staff play a vital role in the business and they are at the frontline of the company's image.

Sky wanted to improve agent knowledge of their complex blend of channels, and required a system that would manage the incentivisation of over 9,000 contact centre staff, rewarding them for achievements in learning as well as productivity.

Read the full case study to see how our solution has successfully met these challenges for over 5 years, and made improvements in areas including:

• Staff attrition
• Productivity and motivation
• Employee performance
• Product knowledge
• New product launches
• Internal communications
• Culture, values and behaviours

View the Sky case study.

What We've Been Up To

We recently launched Incentivise at Call Centre Expo '08. We had a fantastic response from both show visitors and press, and it was excellent to talk face-to-face with our contacts. We look forward to being at the show next year.

View more photos of Incentivise at Call Centre Expo '08.

John Archibald

DIRECTOR

j.archibald@incentivise.com

 +44 (0) 1273 669 707

 info@incentivise.com

www.incentivise.com