features list
Incentivise - 1 great product in 2 versions
Incentivise is now offered in two levels to better suit the requirements of our customers. See the features list below for further details.
Incentivise CORE provides low-cost access to many of the powerful features in the full product and allows you to get incentivisation up and running with very little investment. Click here for more details.
Incentivise is the complete product providing a comprehensive incentivisation solution with a powerful management system that puts non-technical staff in full control of all aspects of the incentivisation process. Create and manage your own incentive campaigns, develop e-learning and daily quizzes without the need for your IT Team to get involved.
Features Matrix
Audience Management
One of Incentivises' most powerful features is the ability to tailor content and point awarding to individual members, teams and departments.
- An audience at its simplest level is a group of members who participate in an activity which could earn and spend points.
- Audiences are applied to content, campaigns, activities, news items and forums.
- Administrators can easily create, update and manage audiences from member data.
Campaign / Activity / Content pages - Content Management
The Incentivise Management System (IMS) allows full control of all content displayed to members on the members website. The IMS provides a simple and easy to use, non-technical interface for administrators to simply create content. The WYSIWYG interface allows the simple upload of images, headings and textual content required to support the core scheme.
- Member Home Page: The home page templates provided as standard, allow images and content to be updated easily, providing the ability to keep the homepage content fresh.
- Campaign Home Page: Each campaign can have its own home page. Enticing members to take part in the campaign, the content can contain: Motivation imagery, calls to action, reasons for taking part, point earning potential; start and end dates etc.
- General Member site Content: The IMS also lets you control all additional web pages within the system. Typically these pages cover:
FAQ's: How to use Incentivise etc.
T&C's: Point awarding rules, member responsibility.
Contact information: Incentive Management, Team Leaders, Systems Administrators etc.
Any supporting content and documentation: Learning materials; links to legacy intranets; timesheet systems etc. With little administrative overhead, the Member website can essentially become the one-stop-shop for all electronic communications with your workforce. - Multimedia Manager: To support all content generation. The IMS has a Multimedia Manager. Documents, Images, Flash assets etc can all uploaded, stored and shared across Content, Campaigns and Activities.
E-Learning
Incentivises' Activity Management System (AMS) enables non-technical administrators to quickly and easily create e-learning content for use on the members website.
The AMS provides a selection of template screen types to choose from. Users can add textual content, images and rich assets like Flash video files. Supporting documents (Microsoft Word and PDF for example) can also be uploaded for review by the trainee member.
In addition there are question templates which provide the opportunity to test the knowledge of the learners. These templates are fully configurable including:
- Not allowing the user to continue onto the next screen until they have answered the question correctly.
- Setting the number of attempts a user can have to answer the question, from once to unlimited.
- The ability to provide hint feedback: on the first incorrect attempt the user may receive helpful instructions to aid them achieve the correct answer.
- Slider puzzles, word searches and drag and drop questions provide additional engaging ways to re-enforce learning.
What makes Incentivise e-learning unique is the ability to earn points throughout - again this is fully configurable. This can be configured so learners can earn points:
- At the question level, receiving points only if they answer correctly first time, or after any number of attempts.
- Upon completion of the e-learning irrespective of a pass mark.
- Only if they answer a sufficient percentage of questions correctly.
Interactive Games
A subset of e-learning templates, interactive games currently available include:
- Word search
- Slider puzzles
- Sudoku
- Crossword
- Drag and drop
The AMS also provides a framework to easily integrate bespoke developed Flash games.
Daily Quiz
The daily quiz also shares some similar functionality as e-learning with the difference that questions are controlled by rules enabling them to be shown on specified days. Points can be automatically awarded for answering each daily question correctly and or bonus points can be awarded for the successful completion of an entire quiz or multiple quizzes running at the same time.
The rules setup enables the creator to set specified parameters as follows:
- When points are awarded e.g. start, finish, for each question.
- If a question can be skipped.
- If a question must be answered correctly before proceeding.
- Feedback for correct and incorrect answers can be bespoke.
Prize Draw
Prize draws can be used as a setting where instead of awarding points with a monetary value you can award prize draw entries. At the completion of the prize draw a report will be generated enabling you to select your winners.
News items / ticker
Another way to communicate with your members:
The headlines can be set to ticker across the member homepage or positioned statically with a supporting image. - Clicking through will take the member to the full news item.
- There is a historic archive of news items for a member to review retrospectively.
- Like all content, news items can be audience managed. An item can be made available organization wide, to one member or any group of audiences. Meaning the content can be tailored specifically for the exact needs of the member or members.
- News items can be configured to:
- Display just once, or X number of times.
- Date and time managed.
- News items can be created in advance with times and dates set in the future. A useful way to send out motivational messages daily or weekly.
Automatic Point Awarding
At its core, Incentivise provides a sophisticated, yet simple to operate, point awarding system. With a secure banking system in place, and rules governing point transfer, point awarding is both reliable and robust. Within the framework automatic point awarding can occur:
- As a result of a log-in event.
- As a result of an anniversary, birthday, length of service.
- Taking part in a forum.
- Taking part in activities.
Within an activity a member can earn points by:
- Starting an activity.
- Completing an activity.
- Answering questions or playing games within an activity.
The system ensures that all activities have carefully managed budgets. Only if an activity account has sufficient budget can an automatic award be made.
Manual Point Awarding
The IMS also provides the facility for team leaders and administrators to award points to any member or members on an ad-hoc basis. This can be for any offline activity, including:
- Non-data supported performance: Timekeeping, meeting attendance/performance.
- Completing third party courses.
- Working overtime.
- Just because.
The system is completely auditable. Any point transfer or award can be located to a specific time and point and individual (if it were a manual award).
Spreadsheet Upload facility
We understand that no system exists in isolation, and as such, Incentivise provides a framework that facilitates the easy import of data from other systems in order for members to earn points.
Example data scenarios:
- Call centre telephone response times.
- Sales data: targets, upsell, cross-sell.
- HR data: sickness record, timekeeping, appraisal performance.
By default the batch-import facility is straight forward CSV import, detailing member data, point awards and reasons for the award (if desired).
Additionally the framework will support, (built on a client-by-client basis during the integration phase):
- Web Service data
- SFTP pull of data
- Direct integration with any third-party databases.
Point types
Creating different point types gives a scheme the flexibility to award different point types for multiple activities. For example a point type could be created to cater for a team based activity, team members participating in this activity are earning points towards a team goal and reward. When it comes to budgeting and accounts these team points are separated from standard points earned.
Member bank accounts
Each member on the system has access to view a banking style account giving them information on points earned and points spent. There is additional information for each line entry showing a date and reason for points being earned.
Each entry into the member bank account is identified by an id number which will be stored in the database as a permanent record showing all of the information mentioned.
Robust Accounting System
The importance of a robust accounting system has been at the heart of Incentivise. Stakeholders, investors and budget holders need to be secure in the knowledge that their investment is safe. This is an area we have taken very seriously by building a double entry accounting system into this system. By creating budgets which are fed down into campaigns and activities this will enable every debit to be credited and vice versa.
Each account entry is permanent without exception, if corrections are to be made with the allocation of points this is done by adjustment.
Integrated Rewards Shop
Incentivise comes with a rewards shop which features shopping cart and wish list facilities. Each product in the shop is administered through the IMS (Incentive Management System). Each product will have a point value associated with it instead of a monetary value.
The shop also gives the ability to have multiple catalogues so for example a VIP catalogue could be offered for Team leaders / Managers which contain different products than in the standard shop. Each catalogue is audience managed which will avoid a team member seeing a team manager VIP catalogue.
Forums
One of the best ways to get members communicating with each other is through the use of forums. Like everything else in Incentivise forums can be audience managed:
- Teams can have their own forums to discuss working practices etc.
- Groups of disparate members can form Communities of Practice.
Again members can earn points by visiting and taking part in forums.
Audit tracking
Audit tracking provides an additional layer of protection for your critical financial data. It allows us to identify modifications that have been made to the data and tables. And, it provides the insight needed to catch data errors and track when they happened.
Management Information
Reporting is a key part of any system to provide real time, accurate management information. We have created some key reports listed below which we believe many companies will benefit from:
- Activity summary report
- Member asset type earnings report
- Activity Incentive Member Data Report
- Member login report
All companies will be different in their needs for MI so we have created a system that will enable the easy development of new reports using the data stored in the database and audit tracking.
Budget Management
Budget management integrates with all areas of Incentivise which uses point awarding. Each scheme has a main budget which is populated with a real monetary value; this budget is then feed down by the budget holder to Campaigns and then activities.
Within user permissions there is a layer of protection which can be used to avoid unauthorised administrators of the IMS moving budget down into campaigns without authorisation.
Each point awarding activity will continue to allocate points to members whilst there is budget available for that activity. Reminders are in place to request budget top ups when a budget starts to run low.
Target Graphs
Target graphs are a way of motivating a member with a visual representation of a point earning target. A dynamic graphic will plot progress as point earnings increase, showing how much they have achieved towards a target and how much is left before reaching their final target.
Team leader functionality
Members can be flagged as "Special" within an audience e.g. a team. This will then provide this member with a "My Team View" enabling them to see each member in their team and how they are progressing within the scheme.
Anniversary events
Anniversary events can be treated as login events to thank or congratulate a member based on a timed event such as a birthday or length of service.
